Warranty

WAUTTON guarantees all products purchased from us are made of high quality materials, and provides one year warranty against any defect in material and workmanship.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after receive the product.

To be eligible for a return, your item must be unused and as the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please send the item to the address below. Before shipping it back, please be sure to contact us in advance so that we can process your return accordingly.

If the product you received is damaged or has quality issues, please simply send us a 15-second video or clear photos showing the defect directly. Once we receive and review your video or photos, we will issue a full refund to you immediately – and you do not need to return the product to us.

Return shipping cost

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Return Address

Refund processing time

Once your return is received and inspected, we will send you an email notification confirming receipt. We will also inform you whether your refund has been approved. If approved, your refund will be processed within 2 business days and the credit will be automatically returned to your original payment method. Please keep an eye on your account for the refund confirmation.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@wautton.com.